(Q) You are not online can i still order? (A) Yes you can make an order while we are offline and we will deliver your poker chips as soon as we are back online usually within 24 hours or less.
(Q) Can i order palace chips and have them sent to a friends or family account as a gift? (A) Yes, aslong as you can provide us with your friends or family members facebook URL or ID or Email we can do this for you.
(Q) A friend referred me can i get a discount? (A) Yes, if you were referred by a friend you can claim 10% off your order aslong as you provide us with your friends email and full name.
(Q) Do you provide palace chips for Myspace or Hi5? (A) No, we no longer support Myspace or Hi5 users as our system has conflicts with other social networks. We only provide poker palace chips for Facebook.
(Q) When are you online? (A) We are usually online from 9.00am to 9.00pm GMT London time, though we dont always appear on live support. You can still order while we appear offline, If we are not on live support and you need support you can always drop us an email and we will get back to you asap.
(Q) I recieved a refund for no reason, why? (A) Refunds are usually given if the details you sent us did not meet our satisfaction, other reasons for refunds may be due to illegal miss-use of our system or a technical fault with our system/server.
(Q) I want to order more then 20 Million palace chips? (A) We allow orders of upto 20 Million per 24 hours, though in some cases we may allow upto 2 x 20 Million per 24 hours it depends on your account status and how many orders you have made in the past.
(Q) Can i order palace chips and have them sent to a friends or family account as a gift? (A) Yes, aslong as you can provide us with your friends or family members facebook URL or ID or Email we can do this for you.
(Q) A friend referred me can i get a discount? (A) Yes, if you were referred by a friend you can claim 10% off your order aslong as you provide us with your friends email and full name.
(Q) Do you provide palace chips for Myspace or Hi5? (A) No, we no longer support Myspace or Hi5 users as our system has conflicts with other social networks. We only provide poker palace chips for Facebook.
(Q) When are you online? (A) We are usually online from 9.00am to 9.00pm GMT London time, though we dont always appear on live support. You can still order while we appear offline, If we are not on live support and you need support you can always drop us an email and we will get back to you asap.
(Q) I recieved a refund for no reason, why? (A) Refunds are usually given if the details you sent us did not meet our satisfaction, other reasons for refunds may be due to illegal miss-use of our system or a technical fault with our system/server.
(Q) I want to order more then 20 Million palace chips? (A) We allow orders of upto 20 Million per 24 hours, though in some cases we may allow upto 2 x 20 Million per 24 hours it depends on your account status and how many orders you have made in the past.
(Q) How do i order poker palace chips with my credit card, PayPal or by bank wire transfer? (A) Simply click on the product image on our order page and you will be redirected to our secure plimus checkout page.
(Q) How do i order poker palace chips with Neteller, UKash, Paysafecard, Western Union, Poker Money Transfer and other alternative payment methods?. (A) Simply click on live support and request to purchase your chosen chip amount with the above payment methods, Our friendly support representative will then take you through the process of checkout.
(Q) How long after payment is made does it take to recieve my poker palace chips?. (A) Chips are credited to your account without needing to join us live on a poker table. This process could take upto 24 Hours depending when we are online.
(Q) What is "Facebook ID / URL"? (A) Your Facebook ID is your unique facebook profile identifier it usually looks like a set of numbers "XXXXXXXX" you can find this in your profile URL. Or you can simply give us your full url or account email. (We never ask for your PASSWORD, never give this information out to us or anyone else, Your PASSWORD should always stay private.)
(Q) Is there a required amount of poker palace chips i must have in my account to order? (A) Yes, we require all customers to have atleast 600 poker palace chips in there account before ordering, If you order chips and do not have the required amount in your account you order status will be set to "pending" untill you have enough chips to complete the process, We automaticly refund "Pending" payments after 3 days if we dont receive a response.
(Q) How do i order poker palace chips with Neteller, UKash, Paysafecard, Western Union, Poker Money Transfer and other alternative payment methods?. (A) Simply click on live support and request to purchase your chosen chip amount with the above payment methods, Our friendly support representative will then take you through the process of checkout.
(Q) How long after payment is made does it take to recieve my poker palace chips?. (A) Chips are credited to your account without needing to join us live on a poker table. This process could take upto 24 Hours depending when we are online.
(Q) What is "Facebook ID / URL"? (A) Your Facebook ID is your unique facebook profile identifier it usually looks like a set of numbers "XXXXXXXX" you can find this in your profile URL. Or you can simply give us your full url or account email. (We never ask for your PASSWORD, never give this information out to us or anyone else, Your PASSWORD should always stay private.)
(Q) Is there a required amount of poker palace chips i must have in my account to order? (A) Yes, we require all customers to have atleast 600 poker palace chips in there account before ordering, If you order chips and do not have the required amount in your account you order status will be set to "pending" untill you have enough chips to complete the process, We automaticly refund "Pending" payments after 3 days if we dont receive a response.
©2009 PokerPalaceChips.com
©2009 PokerPalaceChips.com
